Online Giving FAQs
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Fellowship One.
Q: What types of bank accounts can I give from?
You can give online from your checking account, MasterCard, Visa, or Discover.
Q: Are there any fees involved with giving online?
Not to you. You will not pay any fees with an online gift.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have the option of giving weekly, twice a month, every two weeks or once a month.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you’ve created an account, you will able to contribute immediately. However, for security purposes, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process when you initially create your account. After that, you can view your history at any time. For more information, see our security policy.
Q: How will I know that I set up my gift correctly?
Immediately after submitting your contribution, you will receive an e-mail verifying your contribution.
Q: Why do you need my birthday?
- This information guarantees your online account information is secure – so hackers can’t access your online giving records or any other personal information.
- In the future you will have the ability to register online for events and classes that are age restricted. The birth date will prevent children from registering for events for adults.
- You will be asked for your birth date if you forget your username and password as a security precaution to protect your account.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at firstname.lastname@example.org. You will receive a response from our staff as soon as possible.
Q. Can I use a debit card?
You can use a debit check card, but true debit cards are not accepted through the Fellowship One system due to the sensitivity of securely requesting a Personal Identification Number (PIN).